Practice Terms & Conditions, Billing Policy & Clinical Disclaimers
Last updated: November 2026
Governed by the Health Professions Act (Act 56 of 1974), Consumer Protection Act (CPA, Act 68 of 2008 Section 17), Medical Schemes Act (Act 131 of 1998), and Electronic Communications and Transactions Act (ECTA, Act 25 of 2002 Section 43).
1. Clinical Information Disclaimer & Medical Emergency Protocol
All content published on terranovamedics.co.za is provided for general health education and practice information in accordance with HPCSA Booklet 2. Nothing on this website constitutes a formal medical diagnosis or replaces an examination by a registered medical practitioner.
Terranova Medics is an outpatient primary care clinic and is not a 24-hour emergency hospital casualty unit. In a life-threatening emergency (such as severe chest pain, acute breathing distress, major trauma, stroke symptoms, or obstetric emergency), call 10177, 112, Netcare 911 (082 911), ER24 (084 124), or proceed immediately to the nearest hospital casualty department such as Mediclinic Highveld.
2. Consultation Tariffs, Medical Aid Claims & Account Liability
Terranova Medics accepts EFT, Debit/Credit Card, Cash, and all major South African medical aid schemes (subject to scheme rules; patients must present a valid medical aid card and South African ID upon arrival). Current displayed cash consultation tariffs are R700 for adults (including standard acute medication, excluding IV drip therapy), R600 for children and pensioners, and R300 on Wednesdays for Pensioners Day.
Important Account Liability Notice: Patients remain personally responsible for their own accounts. Patients must ensure that claims submitted to their medical aid scheme are settled in full; where a medical aid scheme rejects, short-pays, or exhausts savings benefits for any consultation or procedure, the patient (or main member/guardian) remains directly liable for settling the outstanding balance.
3. In-House Monthly Care Subscription Plans Disclosure
Terranova Medics offers optional in-house monthly primary care subscription plans (Bronze Plan R550/month, Silver Plan R750/month, and Gold Plan R950/month). These plans are an in-house clinic service product redeemable solely at Terranova Medics (Windmill Centre, Shop No. 2, Trichardt) for the specific GP consultations, basic lab tests, and minor procedures listed in the plan schedule.
These in-house subscription plans are NOT a registered medical scheme under the Medical Schemes Act 131 of 1998 and are not a substitute for hospital medical scheme cover.
4. Appointment Cancellations (CPA Section 17) & ECTA Section 43 Disclosures
In terms of Section 17 of the Consumer Protection Act 68 of 2008 (CPA), patients are requested to provide at least 24 hours' advance notice via telephone (017 518 0169) or WhatsApp (082 968 5275) if they need to reschedule or cancel a booked consultation or procedure.
In terms of Section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA): Full name of provider: Dr C. Mbowane Medical Practice trading as Terranova Medics; Statutory registration: HPCSA Reg. No. MP 9599727, BHF Practice No. 0904813; Physical address for service: Windmill Centre, Shop No. 2, 250 Barney Molokwane Street, Trichardt, Mpumalanga, 2300; Telephone: +27 17 518 0169; Email: info@terranovamedics.co.za; Website: https://terranovamedics.co.za.